Important

Long Distance Telephone Fraud

Dear Customer,

It has been revealed that telephone fraud perpetrators have been accessing telephone systems in Bermuda and attempting to initiate multiple long distance calls to various remote countries.   The scam involves unknown persons or organizations hacking into customers' Telephone PBX or Key System voice mail or corporate auto-attendant systems and fraudulently dialing back out to various international destinations. 

The fraudulent action appears to be carried out independent of which local access provider, telephone system provider, equipment manufacturer, or long distance telephone provider the victim business might have.

We are currently working with CCS' telephony partners; Nortel, Avaya and Cisco to ensure any and all preventative technical solutions are implemented as quickly as they can. In conjunction with this action, we are also working closely with local Long Distance carriers, to identify such activity.

In the meantime, we are urging customers to be vigilant and to closely inspect their long distance telephone bills for unauthorized calls or any unusual call activity to remote destinations, especially occurring at odd times outside regular business hours.

Should you notice any suspicious call activity on your account please contact our Service Desk at 294-3434. Or you may contact one of the following, Your Account Manager or CCS' Director of Network & Telephony Services (Walter Burgess) at 294-3415.

Regards,

CCS Customer Service Team